SHIPPING TIMES AND COSTS

Area Time Cost
Italy 2-5 Business Days to arrive €5.90

European Union + UK

2-5 Business Days to arrive
€13.9

United States + Canada

2-5 Business Days to arrive
€39.50

STANDARD DELIVERY

Our standard shipment takes place via express courier and is managed entirely in our warehouses in Italy or from offices in the European Union.


Shipping is available to all countries in the Eurozone + UK.

International shipping is currently only available in the United States and Canada.

SHIPPING DETAILS

Deliveries to Islands may require an additional day.

All deliveries take place during office hours from Monday to Friday, excluding public holidays.

The couriers used for shipments in Italian territory are GLS-DHL-UPS-BRT

The couriers used for shipments in the European Union are DHL-UPS-DPD

The couriers used for shipments to the USA and Canada are DHL-UPS-GLS

USEFUL INFORMATION COURIERS

GLS

Delivery times: Standard GLS shipments are delivered during the working day, i.e. from 9:00 to 19:00.

Non-delivery: Non-delivery occurs if the recipient is not present at the place indicated at the time the courier attempts delivery.

When this occurs, the recipient can request free delivery using the shipment search form on the website. The re-delivery request must be made within 3 days of the failed delivery attempt.

UPS

Delivery times: Standard UPS shipments are delivered during the working day, i.e. from 9:00 to 19:00.

Failure to deliver: In the event that the first delivery attempt fails, UPS will try delivery on the following day if it is a working day, otherwise on the first available working day. The possibility remains to collect the package alternatively at an Access Point.

DHL

Delivery times: DHL Standard shipments are delivered during the working day, i.e. from 9:00 to 19:00.

Non-delivery: In the event that the first delivery attempt fails, DHL will try delivery on the following day if it is a working day, otherwise on the first available working day. The possibility remains to collect the package alternatively at an Access Point.

BR extension

Delivery times: Standard BRT shipments are delivered during the working day, i.e. from 9:00 to 19:00.

Failure to deliver: In the event that the first delivery attempt fails, BRT will try delivery on the following day, if it is a working day, otherwise on the first available working day. The possibility remains to collect the package alternatively at a BRT-fermopoint.

INTERNATIONAL SHIPMENTS

For orders outside the European Union customs duties and taxes may be required upon arrival of the shipment in your country. Please contact your local customs office to determine if there will be any charges and how much they will cost. We are not responsible for these charges and they are not included in the shipping charges.

If the order returns from customs due to unpaid taxes and duties or other local regulations, we will apply the normal return policy and deduct the return shipping costs from the refund.

DAMAGED PRODUCT

If the product is damaged during shipping, please take photographs of the damaged product and send the pictures and further information to our customer service at info@balancershop.com.

This way we will be able to carry out the remediation on your behalf faster. Please keep the damaged packaging. We will replace the damaged item.

WRONG OR DEFECTIVE PRODUCT

We are human beings and sometimes we make mistakes. If we send you a wrong or defective product, please contact our customer service as soon as possible.

THEFT / SIGNATURE DISCLAIMER

In line with AGICOM's indications, in the event of theft/non-recognition of the signature, a copy of the report to be drawn up with the competent Authorities must be attached, and presented to the courier requested by you for delivery. Both the originator of the shipment and the recipient of the same can file a complaint. It is always preferable that the complaint be presented by the recipient since, in the event of untruthful declarations (for example, with the aim of obtaining a refund from the seller) all responsibility would fall on this subject. The complete data of the sender and the recipient must be cited in the declaration.

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